When will my order ship?
Most orders ship within 1-2 business days.  You’ll receive tracking
information by email as soon as it’s on the way.  Need it faster?
Choose an upgraded shipping option at checkout.

Which shipping carriers do you use?
We ship via USPS, UPS and FedEx, depending on the speed, weight,
and location. We always choose the option that gets your
order to you reliably and affordably.

Do you offer expedited shipping?
Yes! You can select Upgraded Shipping during checkout, which typically
delivers within 2-4 business days.  Need something overnight?
Reach out to us via email and we will do our best to help.

What are your shipping rates?
Shipping depends on the order total.  Orders over $300 ship FREE!
You can view our full shipping chart in the
Shipping and Returns section at the bottom of the page. 

Do you ship to Alaska, Hawaii, U.S. territories, or overseas?
Yes! We ship to all U.S. states and territories as well as overseas.  
Shipping rates may vary slightly based on distance and carrier.

What is your return policy?
We only accept returns for damaged merchandise.  If your item
arrives damaged or incorrect, please email us
within 10 days of delivery and we’ll send a replacement
or refund right away. 

How does the Student Recorder Program work? 
Music teachers refer parents to order directly from Elementary
Recorders.  We handle the shipping, logistics, and paperwork.  
Teachers never need to collect money or track orders themselves.  
More information can be found in our Student Recorder Program Info tab. 

Can schools place a bulk order?
Yes! We accept school purchase orders
and offer volume pricing for large orders.  
Email us at support@musicstartstoday.com to get started.

Do you offer discounts to schools?
Yes! Our entire site is built with teachers in mind.  
Bulk pricing, referral rewards, net terms, and more are available.
Just reach out and we’ll help you get what you need.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard,
Discover, AmEx), Google Pay, Apple Pay and
School Purchase Orders (based on your schools Net Terms). 

Can I place an order without creating an account? 
Yes, you can check out as a guest. However, we recommend
creating an account so you can track your orders, save
your info, and access receipts anytime.

How do I get a copy of my receipt? 
Receipts are automatically emailed to you after checkout.
You can also log into your account and
view or download past order receipts anytime.

We’re a tax-exempt school. How do we upload our certificate?
You can upload your tax-exempt certificate directly in the
“My Account > Tax Documents” section.

I referred another teacher – how do I know it counted?
You’ll see your referral stats inside your Referral Program dashboard.
We’ll also email each time your referred educator completes
their first Student Recorder Program.

How do I contact you if I have a question not listed?
You can always reach us at support@musicstartstoday.com.  
Our small but-mighty team is happy to help with anything
from product questions to program setup.